Post by account_disabled on Mar 10, 2024 2:00:14 GMT -6
The turnover rate is a very important metric for monitoring the health of a company. Understanding why customers buy – and especially why they stopped buying – from your company is essential to knowing when to act and how to avoid losing even more customers. Several factors can boost your customer turnover rate and even small increases can end up affecting your business's strategic planning. Therefore, let's now understand what churn is, why to analyze it, how to calculate it and how to identify your turnover rate. Check out! What is customer churn? Customer turnover, or churn, is nothing more than a metric that indicates how much your company has lost in revenue or customers. How is customer churn rate calculated? The customer turnover rate, in general, is calculated by dividing the number of customers that the company lost during a period by the total number of customers that started in the same period. Example: if your company lost 10 customers out of churn rate.
Are they: Number of lost customers Percentage of lost customers Amount of lost monthly recurring revenue (MRR) MRR loss percentage Customer Attrition Analysis Why is analyzing your customer churn rate important? It's nothing new that keeping a customer is much cheaper than acquiring a new customer. More precisely, according to research by Bain & Company, a 5% increase in customer retention can increase profits by 25% to 95%. Therefore, a low customer turnover rate can be an important sign that your company is running healthily. By offering agile, assertive and strategic service, you will be building Brazil Phone Number Data relationships based on trust and loyalty, which directly affects customer turnover numbers. ChatGuru has a chatbot that can be integrated into your WhatsApp business account, the most popular application among Brazilians , to offer service and support in a familiar and practical conversation environment for your audience. On our platform, you will be able to develop and manage a personalized chatbot for the needs of your company and your audience, offering humanized and excellent service.
Therefore, if you are looking to improve your company's communication, ChatGuru can help you. With our technological solution, your company can be available at any time and anywhere to answer questions, close deals and engage your customers and potential customers. Our messaging software can be used to automate different stages of your company's communication. It is capable of capturing and qualifying leads, nurturing contacts, managing stages of the sales funnel and interacting with customers quickly, to clarify doubts, send information, among many other possibilities. In this way, the implementation brings efficiency to the most diverse sectors of your company, handling a large volume of customer call requests, promoting satisfaction and loyalty among your audience, while increasing the productivity of the service team. ChatGuru's technology also brings even more efficiency to your company's processes through integration with a CRM (Customer Relationship Management) system.From customer service to sales strategies, but always with characteristics related to instantaneity and availability.
Are they: Number of lost customers Percentage of lost customers Amount of lost monthly recurring revenue (MRR) MRR loss percentage Customer Attrition Analysis Why is analyzing your customer churn rate important? It's nothing new that keeping a customer is much cheaper than acquiring a new customer. More precisely, according to research by Bain & Company, a 5% increase in customer retention can increase profits by 25% to 95%. Therefore, a low customer turnover rate can be an important sign that your company is running healthily. By offering agile, assertive and strategic service, you will be building Brazil Phone Number Data relationships based on trust and loyalty, which directly affects customer turnover numbers. ChatGuru has a chatbot that can be integrated into your WhatsApp business account, the most popular application among Brazilians , to offer service and support in a familiar and practical conversation environment for your audience. On our platform, you will be able to develop and manage a personalized chatbot for the needs of your company and your audience, offering humanized and excellent service.
Therefore, if you are looking to improve your company's communication, ChatGuru can help you. With our technological solution, your company can be available at any time and anywhere to answer questions, close deals and engage your customers and potential customers. Our messaging software can be used to automate different stages of your company's communication. It is capable of capturing and qualifying leads, nurturing contacts, managing stages of the sales funnel and interacting with customers quickly, to clarify doubts, send information, among many other possibilities. In this way, the implementation brings efficiency to the most diverse sectors of your company, handling a large volume of customer call requests, promoting satisfaction and loyalty among your audience, while increasing the productivity of the service team. ChatGuru's technology also brings even more efficiency to your company's processes through integration with a CRM (Customer Relationship Management) system.From customer service to sales strategies, but always with characteristics related to instantaneity and availability.